Returns & Exchanges

We want you to love your purchase, which is why Dossier EU offers a 30-day return window for all products, even if they have been opened and tested. If you are not completely satisfied, we provide a seamless process to ensure you find your perfect scent or receive a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to ensure your return is tracked and handled efficiently.

3

Pack and Ship

Securely package your items in their original box and attach the prepaid label before dropping the parcel off at your nearest authorized courier location.

4

Receive Your Refund

After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing