Frequently Asked Questions

Everything you need to know about your Dossier EU experience.

Where does Dossier EU ship to?

We currently ship to all member states of the European Union. Delivery times typically range from 3 to 7 business days depending on your specific location.

What is your return policy?

We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return the item for a full refund, provided it meets our return criteria.

Are your products vegan and cruelty-free?

Yes, all our products are 100% vegan, cruelty-free, and formulated with high-quality ingredients that meet strict EU safety standards.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment methods like Klarna and iDEAL.

How do I contact customer support?

Our customer service team is available Monday through Friday. You can reach us via the contact form on our website or by emailing [email protected].